fmftp Privacy Policy — How Your Information Is Protected

Some personal information is collected when you create an account and use fmftp's services. This Privacy Policy explains with full transparency exactly what data we collect and why it is needed.

Personal Identification Information:

• Full name, date of birth, and nationality
• Mobile number & email address
• National ID (NID) or passport number (for KYC verification)
• Current residential address

Financial & Payment Information:

• BKash, Nagad, Rocket, or other mobile banking numbers
• Transaction history & amounts
• Deposit & withdrawal records

Technical information:

• IP Address & Device Type
• Browser & operating system information
• Platform access times and activity logs
• Cookies & Session Data

Fmftp collects user information through several methods. Each method is described in detail below:

Direct Collection:

You provide information directly when completing the registration form, submitting documents during the KYC process, or contacting our support team. Only the details you choose to share are collected.

Automatic Collection:

When you use the fmftp website or app, certain technical information is collected automatically. This includes:

• Browsing data collected via cookies
• IP address & access times in server logs
• Automated logs of gaming activity
• Transaction confirmation from the payment gateway

Via third parties:

For KYC purposes, certain information may be verified through approved identity verification agencies or payment processors. In such cases, we only receive the verification result (pass/fail) — not your full details.

Fmftp uses your information only for specific, legitimate purposes. Your data is never used for anything beyond those purposes without your consent.

Fmftp shares personal information with third parties only when strictly necessary and only to the minimum extent required. We never sell, rent, or distribute your data for commercial purposes.

Situations where data may be shared:

• Payment processors: To process deposits and withdrawals, necessary transaction information is shared with bKash, Nagad, and other mobile banking partners.
• KYC Verification Agency: Identity documents may be shared with authorized verification agencies for identity confirmation.
• Legal Authorities: Relevant information may be disclosed in response to a court order or a lawful request from a government authority.
• Anti-Fraud Services: Limited data may be shared with authorized security partners to prevent fraud and money laundering.

All third-party partners are required to sign strict confidentiality agreements and may only use your data for their designated purpose.

Fmftp protects your data with the latest security technology. Our security infrastructure is built to meet international standards.

Technical security measures:

• SSL/TLS Encryption: Every connection is secured with 256-bit SSL encryption. No data transmitted between your browser and our servers can be intercepted or read by a third party.
• Data encryption: Sensitive data stored on our servers (passwords, payment information) is protected with AES-256 encryption.
• Firewall & DDoS Protection: Advanced firewall and DDoS protection systems are active around the clock.
• Two-factor authentication (2FA): An additional security layer can be applied when logging into your account.
• Regular security audits: Independent cybersecurity experts regularly audit our systems.

Institutional Security Measures:

• Only authorized personnel are permitted to access user data.
• All staff are required to sign a confidentiality agreement.
• A complete access log of your data is maintained.
• An immediate response plan is in place for any security breach.

The fmftp website and app use cookies and similar technologies to improve your experience and help keep the platform secure.

Cookie types:

• Essential Cookies: These cookies are essential for maintaining login sessions and ensuring security. Disabling them will prevent the platform from functioning properly.
• Performance cookies: Used to understand which pages are visited most and where errors occur.
• Functionality Cookies: Used to remember your preferred language, theme, and settings.
• Analytics Cookies: Used to generate platform usage statistics. This information is completely anonymous.

You can disable non-essential cookies at any time through your browser settings. Note that some features may not function properly as a result.

Fmftp does not retain data longer than necessary. A specific retention period is defined for each type of information.

• Account Information: For as long as your account is active, and for up to 5 years after closure (as required by law).
• Transaction Records: Retained for a minimum of 5 years in accordance with financial regulations.
• KYC Documents: Retained for up to 5 years after account closure due to legal obligations.
• Support Conversations: Up to 2 years after last contact.
• Technical logs: Typically up to 90 days.
• Marketing Consent: Until consent is withdrawn.

Once the retention period expires, your data is securely deleted or anonymized so you can no longer be identified.

Fmftp's Privacy Policy upholds your full rights. You have the following rights regarding your personal data:

• Right to know: You have the right to know what information we hold about you and how it is being used.
• Right to Rectification: You have the right to correct any inaccurate or outdated information. Updates can be requested through our support team at any time.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your data. However, some information may need to be retained due to legal obligations.
• Right to Object: You have the right to object to your data being used for specific purposes.
• Right to portability: You have the right to receive your data in a readable, portable format.
• Right to Withdraw Consent: You have the right to withdraw any consent given for marketing or optional purposes at any time.

Fmftp is strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under 18.

Age verification is mandatory at registration. If a user is found to be under 18, their account will be immediately closed and all collected data will be deleted.

If you become aware that a minor is using fmftp, please notify our support team immediately. We will take swift action.

Fmftp may update this Privacy Policy from time to time due to legal changes, new technologies, or business requirements.

For any significant changes, we will:

• We will post a clear notice on the website.
• We will send a notification to your registered email or mobile number.
• We will note the date and a summary of any changes made.
• We will obtain fresh consent where required.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend reviewing this page regularly.